IT Support / IT Helpdesk / Maintenance services
Take the load off your in-house IT team with onsite and remote support from specialists who look after your IT infrastructure and your users professionally, prevent outages and raise your data security.
Pain Points
The IT problems most organizations are facing
Without a ready IT team or the right specialist skills, business stalls, work piles up and hidden costs appear.
Frequent outages and network failures
Slow servers and unreliable internet. Our specialists respond urgently to cut downtime and keep your business moving.
Everyday IT issues
Frozen computers, broken printers, forgotten passwords. Let our helpdesk handle them so your staff can focus fully on their real work.
A shortage of specialist IT staff
No more struggling to hire, or an in-house team too small for big projects. Our engineers step in to support and share the load.
Exposure to cyber threats
Close network gaps, keep critical data from leaking, and bring your defenses against malware and ransomware up to standard.
IT costs higher than they need to be
Clearer, better-value budgets without long-term salary and benefits, through SLA contracts that scale with your business.
Time lost juggling vendors and equipment
Chasing multiple providers for internet, software and hardware, tracking licenses and end-of-life devices. Leave all of it to us.
Services
IT services for every business need
Solutions that cover everything from end users to core infrastructure.
IT Helpdesk
We take issue reports, give first-line advice and track every ticket until it is fully resolved.
IT Support
Hardware and software troubleshooting, covering operating systems, applications, printers and configuration.
IT Outsourcing
Specialist staff placed with you to run your systems within the agreed scope and your organization's specific needs.
IT Project Support
End-to-end management and support for IT projects, from planning and installation through to handover.
Maintenance Service Agreement
Preventive maintenance with regular checks on servers, switches, UPS units and backups to reduce downtime.
Why Synergic?
More Than IT Support.
Your IT Partner.
We do more than fix today's problems. We are a technology partner with a vision, helping drive your business, reduce cyber risk and keep IT costs under control for the long term.
Experienced IT Team
Engineers with hands-on IT support and network infrastructure experience, holding international certifications (Microsoft, Cisco, CompTIA, ITIL).
Onsite Service & Remote
Instant remote fixes combined with a rapid-response field team that comes on site to repair hardware, seamlessly.
Flexible Service
Packages, contract types and scope that adjust to the size of your organization: monthly, yearly or per project.
SLA & Service Management
Clear standards measured by response and resolution times, with a monthly executive dashboard report for management.
Nationwide Support
A support network covering Bangkok, the surrounding provinces and branches across the country, all to the same standard.
Need an IT team to look after your business?
Talk to SECURETECH's specialists today to plan your system care and get an IT Support or IT Outsourcing package that offers the best value for your organization.